Returns and Refunds Policy

Returns and Refunds Policy

1. Introduction At Maxam International Ltd, we aim to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. This Returns and Refunds Policy outlines your rights and the process for returning items purchased from us.

2. Eligibility for Returns 2.1. You may return a product within 14 days of receiving it, provided it meets the following conditions:

• The product is unused and in its original packaging.
• The product is in the same condition as when it was delivered.
• Proof of purchase is provided (e.g., order confirmation or receipt).

2.2. Certain products may be exempt from returns for hygiene or safety reasons. These exemptions will be clearly stated at the time of purchase.

3. Return Process 3.1. To initiate a return, please contact our Customer Service team at: Email: info@maxam.co.uk
Phone: 0131 442 4343

3.2. Provide the following information:

• Your name and contact details
• Order number
• Details of the product you wish to return and the reason for the return

3.3. Once your return is authorized, we will provide instructions on how to return the product.

4. Refunds 4.1. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. 4.2. If approved, the refund will be processed using the original payment method within 14 days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. 4.3. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

5. Exchanges 5.1. If you wish to exchange a product, please follow the return process and indicate that you prefer an exchange. 5.2. Exchanges are subject to product availability. If the requested product is unavailable, we will issue a refund instead.

6. Faulty or Damaged Products 6.1. If a product is faulty or damaged upon delivery, please contact us immediately to arrange a replacement or refund. 6.2. We may require photographic evidence of the damage or fault to process your claim.

7. Non-Returnable Items The following items are non-returnable:

• Products that have been used or altered
• Items explicitly marked as non-returnable at the time of purchase

8. Shipping for Returns 8.1. You are responsible for the cost of returning the product unless the return is due to an error on our part. 8.2. We recommend using a tracked shipping service to ensure the safe return of your product. We are not responsible for items lost in transit.

9. Contact Us If you have any questions or need further assistance, please contact our Customer Service team at:

Maxam International Ltd
14 Cultins Road
Sighthill, Edinburgh
EH11 4DZ
Email: info@maxam.co.uk
Phone: 0131 442 4343